How to get a refund for an app purchased from Apple

Refund Instructions

  1. To begin the process of requesting a refund from the iTunes store, you will need to first open iTunes.
  2. Navigate to your purchase history by clicking “Store”>”View My Account”>>”Purchase History.”
  3. Inside your Purchase History page, select “Report a Problem.”
  4. In the window that opens up to report your problem, describe your reason for requesting a refund.
  5. Be very polite and very detailed as to why you are requesting a refund and what exactly it is for.
  6. That’s it! Apple customer service should usually respond to you within 48 hours and let you know if your request has been granted. Read the tips and warnings below for additional information about requesting a refund from iTunes.

Apple’s official policy:


Tips and Warnings

  • Be direct and concise about what the problem is that you have with the application you downloaded when reporting your problem.
  • State specifically that you are requesting a refund somewhere in your communication to Apple.
  • Be patient. If Apple does not respond to you in less then 48 hours, wait another day or two and then resubmit your request.
  • Avoid any fowl or profane language in your communication. They are not required to respond to abusive communications.
  • Asking for a refund for an application you simply did not like or don’t use anymore is not reason enough to request a refund.
  • As a guideline, Apple usually only honors requests that are made within 90 days of the purchase date.

Is there a way to make BuildCalc easier to see in direct sunlight?

I’ve had this problem too.  When you’re in the field, all of these smart phone devices are hard to see.   Tablets are worse!  Getting an iPad pushed me over the edge on this one.  As of version 2.1 (now available on Android and should be on iOS next week), you can switch the display to “Daylight Display Mode” by (1) pressing and holding the ⓘ symbol (in the top left corner) and then tapping on the [+] key.  BuildCalc will go from a display as shown on the left to that on the right … which looks great in full sun.


Repeat the above steps to turn off “Daylight Display Mode”.  Also, you can switch “Daylight Display Mode” by going to BuildCalc’s preferences via [Conv] [Prefs].

Is there a manual?

BuildCalc Manual Download To the right is a link (warning: it’s 8.3mb) to the latest BuildCalc manual. It is formatted like a reference document and it contains tutorials and instructions for every function. A lot of effort has gone into making it easier for you to do your construction math … so if you see anything that could be better – big or small – please let me know and we’ll work together to make it right.

Is there a demo or trial version?

Short Answer: no

Long Answer:  There used to be – and it was really cool.  It relied upon a cloud service that would run BuildCalc and display the screen, in real time, in your browser.  That no longer works.  I have something I’ve been working on (for a LONG time) that would replace this.  Stay tuned!

Where can I get more help or instructional information?

There are six sources of instructional information for BuildCalc that you may find useful:

  • Contact me!  I listed this one first because, in most cases, this is the easiest and fastest way to get what you need to be up and going.  However, the following options are all great as well.  You can reach me by any of the following:

• the contact form, at the bottom of this page

• by emailing me at: 

  • Help on the Advanced Functions (ones not found on a common calculator) can be found by either:

• pressing and holding for 3 seconds the key for which you wish help

• pressing the ( i ) button at the bottom of the results screen for that function

  • General Help: Doing the same (pressing and holding for 3 seconds) on keys found on common calculator (like numbers, arithmetic symbols, etc.) will display a menu of general help items.
  • “On-the-spot” help for the Advanced Function Inputs:  The Stair, Compound Miter, Baluster and Hip/Valley Rafter, and Diagonal functions offer on-the-spot help for each input parameter to guide you through your calculation.
  • The BuildCalc Manual:  The latest version can be downloaded at
  • Study Guide: for more of a self study work book approach to learning BuildCalc you may wish to try the following documentation for the Construction Master® Pro – the calculator in which BuildCalc emulates and is key compatible (100% so when Advanced Function Mode is set to [OFF]).

Construction Master® Pro Study Guide, published by DelMar Learning

Construction Master® is a trademark of Calculated Industries and the above guide is their copyrighted materials. BuildCalc is not affiliated with Calculated Industries.


I uninstalled BuildCalc … how do I get it back?

Fortunately, both Apple and Android thought this one through for us.  The only thing you will need to know is the Apple iTunes or Google account you used to initialize your device.  Here are the instructions to get your copy of BuildCalc back.

Android Devices

  1. Launch the Google Play app and then tap the [search] icon.